Manufactures and sells Clearstream Wastewater Systems.

At Alcat Precast, we take pride in providing high-quality Clearstream Wastewater Systems. With years of experience in the industry, we are committed to supporting homeowners, contractors, and businesses with expert service and reliable products. To help answer common questions, we’ve compiled this FAQ page covering everything from ordering and maintenance to technical support and policies. If you don’t find what you’re looking for, feel free to reach out—we’re happy to assist!

General Information

Where is Alcat Precast located, and what areas do you serve?

Alcat Precast is located in Mathews, VA. We proudly serve customers throughout the state of Virginia, North Carolina, and Maryland. We also work with contractors beyond our local region—contact us to discuss your project needs.

What types of projects do you support (residential, commercial, etc.)?

We provide precast concrete solutions for a variety of projects, including residential, commercial, and municipal applications. Whether you need a Clearstream Wastewater System, custom precast elements, or other products, we’re here to help.

Technical Questions

What maintenance services do you provide for Clearstream systems?

We offer full maintenance services, including system inspections, component replacements, and regular servicing to ensure your Clearstream system continues to operate efficiently.

How often does a Clearstream system need maintenance or pumping?

Routine maintenance is recommended at least once a year to ensure optimal performance. Pumping schedules vary based on usage, but most systems require pumping every 3 to 5 years. Contact us for a personalized assessment.

Ordering

How can I place an order for a wastewater system or other products?

You can place an order by calling our office, sending an email, visiting us in person, or filling out a request form on our website. Our team will guide you through product selection and ordering.

What is the typical lead time for orders?

Lead times vary based on product availability and demand. Typically, orders are fulfilled within a week. Contact us for current lead times and scheduling.

Support and Resources

Do you offer training or resources for contractors installing Clearstream systems?

Yes! We provide onsite training, manuals, and technical resources for contractors to ensure proper installation and maintenance of Clearstream systems.

What should I do if I need repairs or replacement parts?

If your system needs repairs or replacement parts, contact us immediately. We stock essential components and can provide guidance on getting your system back up and running.

Who should I contact if I need technical assistance with my Clearstream system?

For technical support, reach out to our team by phone or email. We’re here to assist you with any troubleshooting or system concerns.

Billing and Policies

What payment options do you accept?

We accept cash, or checks as forms of payment methods. Contact our office for specific billing inquiries.

What is your warranty policy on Clearstream systems and other products?

Our Clearstream Wastewater Systems come with a 2 year manufacturer warranty. However, warranty coverage varies by product, so please check with us for details regarding your specific purchase.

We hope this FAQ page has answered your questions about Alcat Precast and our Clearstream Wastewater Systems. Whether you need assistance with installation, maintenance, or ordering, our team is here to help. If you have additional questions or require personalized support, don’t hesitate to contact us. We appreciate the opportunity to serve you and look forward to being your trusted partner in wastewater solutions!